| Referências: |
AAKER, DA, V. KUMAR, and GS DAY. Pesquisa de marketing. 2.ed. 6.reimpr.
São Paulo: Atlas, 2011.
Capítulo 8 (Técnicas de projeção).
ABERDEEN GROUP. The Lean Six Sigma Benchmark Report, Tech. Rep., AberdeenGroup, Inc.Boston, Massachusetts, 2006.
ANDRADE, A.; ROSSETTI, J. P. Governança Corporativa: Fundamentos, Desenvolvimento e Tendências. 2. ed. São Paulo: Atlas, 2006.
ARAGON FERNANDES, A.; ABREU, V. F. Implantando a Governança de TI: da
estratégia à gestão dos processos e serviços. 3. ed. São Paulo: Brasport, 2010.
BROWN, A.E., GRANT, G. G.. Framing the frameworks: A review of IT governance research.Communications of the Association for Information Systems 15.1 (2005): 38. de HAES, S., v
an GREMBERGEN, W.. An exploratory study into IT governance implementations and its impact on business/IT alignment. Information Systems Management 26.2 (2009): 123-137.
FERNANDES, A. A.,ABREU, V. F.. Implantando a Governança de TI da Estratégia à Gestão dos Processos e Serviços. Rio de Janeiro: Brasport, 2006.
IT GOVERNANCE INSTITUTE. CObIT -Control Objectives, COBIT Steering Committee and The Governance Institute, 3rd Ed., 2000.
ITGI -IT GOVERNANCE INSTITUTE®.Board Briefing on IT Governance. 2nd
Ed.,United States of America: ITGI, 2003.
KOEN, B., BOONEN, H.. IT Governance based on CobiT® 4.1-A Management Guide. van Haren, 2007.
KAARST-BROWN, M.L., KELLY, S.. IT Governance and Sarbanes - Oxley: The latest sales pitch or real challenges for the IT Function?.System Sciences, 2005. HICSS'05. Proceedings of the 38th Annual Hawaii International Conference on.
IEEE, 2005.
KAPLAN, R. S; NORTON, D. P.. Alinhamento : Utilizando O Balanced Scorecard para criar estratégias corporativas. Rio de Janeiro: Elsevier, 2006.
Tsholofelo , S. , Campbell, J. , McDonald, C.. IT governance in public and private sector organisations: examining the differences and defin
ing future research directions. ACIS 2007 Proceedings (2007): 118.
de HAES, S., van GREMBERGEN, W.. Practices in IT governance and business/IT alignment.
Information Systems Control Journal 2 (2008): 1-6. MANSUR Ricardo, Governança Avançada de TI, Editora Brasport, 2009
MANSUR Ricardo, Governança de TI Metodologias, Frameworks e Melhores
Práticas, Editora Brasport, 2007
PETERSON, R.. Crafting information technology governance. Information systems
management 21.4 (2004): 7-22.
PETERSON, R. Integration strategies and tactics for information technology governance. In: VAN GREMBERGEN, W. Strategies for information technology
governance, Hershey: Idea group publishing, 2004.
PMI -Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK Guide), 3rd. Ed.:Project Management Institute. 2004. v
an GREMBERGEN, W., de HAES, S., GULDENTOPS, E.. Structures, processes and relational mechanisms for IT governance.Strategies for information technology
governance 2.4 (2004): 1-36.
WEILL, P., ROSS, J.W.. IT governance: How top performers manage, IT decision
rights for superior results. Harvard Business Press, 2004.
WEILL, P.. Dont Just Lead, Govern, How Top-Performing Firms govern IT, Center for Information Systems Research, Sloan School of Managemen t, Massachusetts Institute of Technology, 2004.
WEILL, P., ROSS, J. W..A matrixed approach to designing IT governance. MIT Sloan Management Review 46.2, 2005.
WEILL, P.; ROSS, J.W.. Governança de TI: Tecnologia da Informação. São Paulo:
Makron Books, 2006. |